Our Privacy Policy

No Ordinary Moments, Inc., Online Privacy Policy

We Respect Your Privacy
No Ordinary Moments (NOM) has developed this Privacy Policy out of respect for the privacy of our visitors to our Website. This policy describes the personal information we may collect, use and disclose about individuals and website visitors who are California residents and have an interest in the types of services that we provide. This policy applies only to California residents who are natural persons; it does not apply to any entities (whether business, non-profit or governmental) or to any person who is not a California resident.

Whenever you visit our website, we will collect some information from you automatically simply by emailing us in our “Contact Us” website link. Through this website, we will collect information that can identify you and/or your activity. And whenever you communicate, interact or do business with us, whether online or at any NOM locations, we will be collecting personal information from you or about you in the course of our interactions or dealings with you.

NOM may collect the following categories of personal information about you based on your specific transactions and interactions with the Company or its website. For each category of information, we identify examples of the category, the business purposes for which we use the information in that category, the categories of sources from which the information is collected, and the categories of third parties with whom we have shared the information in the last 12 months.

Category of Personal Information: Personal Identifiers & Contact Information

Examples: Name, mailing address, email address, phone number, social security number, date of birth, UCI #, place of birth, mother’s maiden name

Business Purpose(s) for Which Information is Used:
• Responding to inquiries through Website
• Verifying and responding to visitor requests
• Information about your interest in our services, such as the individual for whom you are seeking care and your relationship to that person; level of care and diagnosis; medical history; and areas in which there is a need for assistance.
• Providing personal attendant services
• Providing money management services
• Collecting, maintaining and creating industry standard reports
• Collecting, maintaining and submitting reports, such as Special Incident Reports, Progress Reports, Daily Documentation, Individual Service Plan and other industry standard reports pertaining to the services a consumer receives
• Wage reporting to public agencies per reporting guidelines and regulations

Categories of Sources from Which Information Received:
Visitors of our Website, Regional Centers, public agencies, law enforcement, day programs, consumer workplaces, social security administration, social services agency, health department.

Categories of Third Parties to Whom Info Was Disclosed in Last 12 Months:
NOM discloses for a business purpose the personal information described above for consumer case management to our funding source, consumer’s family/advocates, consumer’s employer, Regional Centers, Local, state and federal agencies for housing and other benefits, health departments, law enforcement, banking institutions and day programs. We do not share this information with any other third parties, unless required to do so by law or government agency or for the purpose of defending or prosecuting legal claims.

Category of Personal Information: Protected Classifications

Examples: Age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability

Business Purpose(s) for Which Information is Used:

• Responding to inquiries through Website.
• Verifying and responding to visitor requests.
• Information about your interest in our services, such as the individual for whom you are seeking care and your relationship to that person; level of care and diagnosis; medical history; and areas in which there is a need for assistance.
• Providing personal attendant services.
• Providing money management services.
• Collecting, maintaining and submitting reports, such as Special Incident Reports, Progress Reports, Daily Documentation, Individual Service Plan and other industry standard reports pertaining to the services a consumer receives.
• Wage reporting to public agencies per reporting guidelines and regulations.

Categories of Sources from Which Information Received:

Visitors of our Website, Consumers, Consumer’s family/advocates, Consumer’s employer, Regional Centers, Local, state and federal agencies for housing and other benefits, health departments, law enforcement, banking institutions, day programs

Categories of Third Parties to Whom Info Was Disclosed in Last 12 Months: NOM discloses for a business purpose the personal information described above for consumer case management to our funding source, consumer’s family/advocates, consumer’s employer, Regional Centers, Local, state and federal agencies for housing and other benefits, health departments, law enforcement, banking institutions and day programs. We do not share this information with any other third parties, unless required to do so by law or government agency or for the purpose of defending or prosecuting legal claims.

Category of Personal Information: Financial Information

Examples: SSI, SSA/RSDI, SSP, Cal Fresh & Section 8 Housing, Utility Bill Discounts, OCTA Access, Wages/Paystubs, Consumer shopping requests, Rental agreements.

Business Purpose(s) for Which Information is Used

• Providing customized money management services for consumers
• Securing and maintaining Representative Payeeship services
• Securing and maintaining public generic resources and/or other public assistance programs
• Securing and maintaining housing benefits for consumers
• Securing and maintaining utility bill (Care, Lifeline) discounts for consumers
• Securing and maintaining discounted transportation vouchers for consumers
• Verifying and responding to consumer financial-related requests
• Submitting rental applications on behalf of a consumer seeking a new place to live

Categories of Sources from Which Information Received:

Consumers, Consumer’s family/advocates, Consumer Employer, local Regional Centers, Banking Institutions, Social Security Administration, Section 8 Public Housing Assistance Programs, Social Services Agency, Employer.

Categories of Third Parties to Whom Info Was Disclosed in Last 12 Months : NOM discloses for a business purpose the personal information described above for consumer case management to our funding source, consumer’s family/advocates, consumer’s employer, Regional Centers, Local, state and federal agencies for housing and other benefits, health departments, law enforcement, banking institutions and day programs. We do not share this information with any other third parties, unless required to do so by law or government agency or for the purpose of defending or prosecuting legal claims.

Sale of Your Information

No Ordinary Moments does NOT and will not sell your personal information, including the data of any minors. We do not sell or otherwise trade the personal information that we collect from our site visitors at any point or under any circumstance.

Third-party vendors

NOM may use other companies and individuals to perform certain functions on our behalf. Examples include administering e-mail services. Such parties only have access to the personal information needed to perform these functions and may not use or store the information for any other purpose. Subscribers or site visitors will never receive unsolicited e-mail messages from vendors working on our behalf.

Business transfers:

In the event the Company sells or transfers a particular portion of its business assets, consumer information may be one of the business assets transferred as part of the transaction. If substantially all of the assets of the Company are acquired, consumer information may be transferred as part of the acquisition.

Compliance with law/safety:

NOM may disclose specific personal information based on a good faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect the users of our Website, the site itself, or the public.
Use of cookies and other tracking technologies
Cookies are small files that a Website may transfer to a user’s computer that reside there for either the duration of the browsing session (session cookies) or on a permanent (until deleted) basis (persistent cookies) that may be used to identify a user, a user’s machine, or a user’s behavior. We make use of cookies under the following circumstances and for the following reasons:

• Compile data about site traffic to offer a better Website experience
• Understand and save visitor preferences for future visits

Do Not Track (DNT) is a privacy preference that users can set if they do not want web services to collect information about their online activity. However, there is currently no universal standard for sending and receiving DNT signals. Due to this lack of universal standard, it would be impossible for us to promise that we comply with all known and unknown DNT standards.
Therefore, we do not respond to DNT signals or other mechanisms that provide a choice regarding the collection of personal information about activities over time and across different Web sites or online services. If a universal standard for DNT becomes available, we may revisit our DNT Policy.

External links:

Our website contain links to other sites. NOM is not responsible for the privacy practices or the content of such websites. To help ensure the protection of your privacy, we recommend that you review the privacy policy of any site you visit via a link from our website.
Children under the age of 16
Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on our Website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at the email address below.

How We Protect Personal Information

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized access, destruction, loss, alteration, disclosure or use.

Your Rights as a California Consumer

If you are a California resident, you have the following rights:

• Right to Know: You have the right to request, up to 2 times in a 12-month period, that we identify to you (1) the categories of personal information we have collected, disclosed or sold about you in the last 12 months, (2) the categories of sources from which the personal information was collected, (3) the business purpose for which we use this information, and (4) the categories of third parties with whom we share or have shared your personal information in the last 12 months;

Right to Access: You have the right to request, twice in a 12-month period, that we provide you access or disclose to you, free of charge, the specific pieces of personal information we have collected about you in the last 12 months.

• Right to Delete: You have the right to request, up to 2 times in a 12-month period, that we delete certain personal information we have collected from you, subject to certain exceptions;

• Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information.

You also have the right to designate an authorized agent to submit one of the above requests on your behalf; and

You also have the right to not be discriminated against in receiving different or less favorable pricing, service or financial incentive for exercising any of the above rights

 

How to Submit a Request:

You may submit your request through any of the 4 options below:

1. Call our office at 714.848.3800;

2. Submit a request via email to: contactus@noordinarymoments.com.
Please include “Privacy Policy Matter” in your subject line;

3. Submit a request by mail to:

Attention: Privacy Policy Matter
No Ordinary Moments
16742 Gothard St., Ste 115
Huntington Beach, CA 92647

4. Or, visit our office, located at:

No Ordinary Moments
16742 Gothard St., Ste 115
Huntington Beach, CA 92647

How we will verify that is it really you submitting requests?

When you submit a Right to Know, Right to Access, or Right to Delete consumer request through one of the methods provided above, we will ask you to provide some information in order to verify your identity and respond to your request. Specifically, we will ask you to verify information that can be used to link your identity to particular records in our possession, which depends on the nature of your relationship and interaction with us. For example, we may need you to provide your name, address, email, phone number, last 4 digits of your SSN and your date of birth. If your sole interaction with us was as a website visitor, then in order to verify your identity, we will need to ask you to provide your name, email address and phone number. In addition, if you ask us to provide you with specific pieces of personal information, we will require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request.

Responding to your Right to Know, Right to Access, and Right to Delete requests.
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 45 days or 90 days total from the date we receive your request), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding our receipt of your verifiable consumer request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

How to authorize an agent to act on your behalf?
You can authorize someone else as an Authorized Agent who can submit a consumer request on your behalf. To do so, you must either (a) execute a valid, verifiable, and notarized Power of Attorney or (b) provide other written authorization that we can then verify. When we receive a consumer request submitted on your behalf by an Authorized Agent, that person will be asked to provide written proof that they have your permission to act on your behalf, and we will also contact you and ask you for information to verify your own identity directly with us and not through your Authorized Agent.

Consumers with disabilities:
This policy is in a form that is accessible to consumers with disabilities.

Consent to Terms and Conditions:
By using this Website, you consent to all Terms and Conditions expressed in this Privacy Policy.

Changes:
From time to time we may modify and/or update this Privacy Policy and so we encourage you to check back on a regular basis to determine if any changes have been made.

Questions About the Policy?
If you have any questions about this privacy policy, please email us at contactus@noordinarymoments.com or call our office at 714.848.3800
July 1, 2020.